Troubleshooting audio and reconnection

Most audio problems in a workshop come down to a blocked microphone, a phone too far from the talkers, or a dropped connection. And if the audio is fine but no text appears, that is a fourth, separate cause. Here is how to fix each one fast.

If a table is not being captured, the audio pill is the fastest tell, it turns green (Ljud funkar) only when the phone's audio is confirmed reaching the meeting, and glows with voice. If it sits on the grey Väntar på ljud… state or never appears, the cause is almost always one of three things: the microphone is blocked, the phone is too far from the talkers, or the connection dropped. Work through them in that order.

The pill also escalates on its own once a table has gone quiet. After about ten seconds of silence it turns amber and reads Hör inget ljud just nu, which most of the time just means the group stopped talking, and it clears itself the moment anyone speaks. After about two minutes it turns red, reads Ljud verkar inte funka, and a red frame appears around the whole phone screen so it is visible from across the table.

No sound from a table

A pill that never turns green usually means the microphone is blocked. Once a phone blocks the mic, reopening the page will not ask again, the permission has to be changed in settings. On iPhone: Settings → Safari → Microphone → Allow. On Android: the browser's Site settings → Microphone → Allow. Then tap Try again on the phone.

Audio is weak or muffled

If the pill glows only faintly, the phone is probably too far from the group or covered up. Move it to the middle of the table, clear of bags and papers, and keep it face up. A quick five-second sound check per table before you start catches most of these, see test audio before a workshop.

The audio works but no text appears

This is a different problem from the ones above, and it looks confusing because everything else seems fine: the pill is green, the meters move, the groups are connected, and the transcript simply does not grow. If it lasts more than about a minute, a red No text is coming through banner appears at the top of the workspace, with the time it started. It means RoomRadar is receiving the audio but the speech-to-text service is not returning anything.

Keep going, do not stop the meeting. The banner disappears on its own the moment text starts arriving again. Check your internet connection first, that is the common cause. If the banner stays up for several minutes with people clearly talking, the transcription service itself is unavailable, and that is worth contacting support about while the session is still running.

Spotting a silent table from the facilitator view

You do not have to walk round the room to find the problem table. Once nobody in a group has been heard for about two minutes, that group turns red everywhere you would look for it: its coloured square in the sidebar becomes a red !, and its row in the overview timeline becomes one long red bar instead of the empty lane it would otherwise be. An empty lane looks the same as a group that simply has not spoken yet, which is why a silent table used to be so easy to miss.

Under the group name you get the duration in plain words, Inget ljud från [gruppnamn] på X min, so you can tell a table that just went quiet from one that has been dead for ten minutes. Hover either the sidebar row or the timeline bar for the full explanation and what to try.

A phone dropped or disconnected

If a phone loses its connection or someone closes the page, you can bring it back without losing the group. See swap or reconnect a phone for the full recovery.

FAQ